ISO 9001 Quality Management System
Top Management defines the Quality Policy implemented by the Metal Work Group as follows:
Product innovation, a business policy oriented to Customer's actual requirements, the implementation of Total Quality Management, the Kaizen and Lean business organisation, all combine to allow the Metal Work Group to become a leader in the field of pneumatics for industrial use and the automation.
The Metal Work Group is committed to meet customers' needs and expectations.
In order to achieve this goal, Management promotes constant market research activities and the maintenance of a product leadership through the continuous improvement of Quality.
The involvement of personnel in pursuing the Quality objectives through the development of personnel training and awareness-raising programmes at all company levels is a must for the Group.
Management also provides full support on the following issues:
Direct commitment by Top Management to promoting quality at all company levels, by encouraging continuous improvement and awareness of the importance of meeting customer requirements.
Promoting the Customer Concept to all stakeholders who, directly or indirectly, use Metal Work Group's products in order to define the requirements and meet end user's expectations.
Focusing on the expectations of all stakeholders, namely customer satisfaction and loyalty towards our company and our products are key indicators of our success.
Offering a product and service of excellence to ensure long-lasting top business results as a consequence of constant attention to the requirements of the Customer and group companies.
Consistency in setting goals
Achieving excellent performance by recognising quality as an integral part of the organisation's business processes.
Ensuring the achievement of the set goals by using organisational tools, such as Total Quality Management and the Lean and Kaizen business models.
Risk based thinking
Facing new challenges and changes by minimising or, eliminating as far as possible, the risks, by turning them into opportunities in view of achieving increasingly ambitious goals.
Personnel's growth and participation
It is common belief that quality, success and improvement are the result of the performance of all members of staff, who are called upon to participate proactively and contribute to the continuous growth of their skills and their own autonomy.
Ensuring the resources required to guarantee product compliance with reference standards for use in particular environments.
Concesio, May 2017
Quality management policy
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Integrated environmental and health and safety management system: ISO14001 - ISO 45001