Technical Support Engineer - Rif.: MWUK052026

Metal Work

Metal Work is an Italian company that specialises in the production of pneumatic components for automation systems. Established in 1967, Metal Work are now a global company with over 50 subsidiaries worldwide employing more than 450 staff.
The manufacturing headquarters are based in Brescia, northern Italy where they make more than 80% of the products shown in their production programme. This includes all machining, injection moulding and assembly with a high emphasis on technology and production automation.

Metal Work UK Ltd is the UK Subsidiary of the Metal Work Group; our responsibilities are purely to promote and distribute the complete range of Metal Work products throughout the UK and Ireland. This includes the design and build of simple and complex automation systems, with our own technical support team on hand to discuss both product and system enquiries on a daily basis. More than 97% of our daily orders arrive at the customers door the next day, which is testament to our large stock holding at our Milton Keynes works.
Metal Work products are used and can be seen widely throughout the automation industry which supports our quality systems and our provocative approach to the market. “Metal Work doesn’t just offer what the customer wants, they can offer something the customer doesn’t actually know he wants.”
Product quality and efficient organisation are the firm basis in which Metal Work stands today and these qualities have put this company in a position to anticipate market needs and satisfy the most demanding requirements in pneumatic automation.

Working at Metal Work Pneumatic UK Ltd

Our business is based on our relationships with customers, so it's vital that we attract and retain the best people in order to nurture and develop those relationships as well as building new relationships. One of our Company Core Values highlights how important this is to us:

Our Customers are the most important people in our business and the lifeblood of our company. Only by satisfying our customers first do we have the opportunity to guarantee the welfare of all our employees

We live by our Company Core Values of Customer Focus; Integrity; Respect & Responsibility; Continuous Improvement; and Trusting. The way we recruit, select and develop our people is no exception to this. If you are considering a career with us, then we will need to:

• Understand how you put customer focus at the heart of what you do. 
• Know how you build trust and great relationships, always acting with integrity.
• Understand how you have developed your expertise and how you are using it to benefit the customer, whilst understanding there is nothing we have done today that cannot be improved upon tomorrow.
• Focus on results and communicate with all employees to help reach their full potential.

The location

Metal Work UK Ltd
Featherstone Road, Wolverton Mill, MK12 5TH 

The Role

• Working in a busy Technical department
• Small team 3 /4 people within an internal team of around 12
• Dealing with customer technical questions and assisting the department with cross referencing and responding to emails
• Assisting the external / Internal Sales team with their technical requirements
• Navigating company websites and using relevant software.

Key Responsibilities

Product Knowledge:

• Learn the features, the benefits, options and applications for all catalogued products.
• Undertake any special projects or tasks that may be required.

Other:

• Represent Metal Work Pneumatic UK in a professional manner to all customers.
• Maintain good communication with the all Internal teams.
• Follow company procedures. 
• To provide customers, both internal & external, with a high standard of customer service.

The Person

• Good organisational, planning and analytical skills with the ability to prioritise workload.
• Strong interpersonal skills. 
• Punctuality.
• Able to lead and actively participate in team activities. 
• Excellent communications skills both written and verbal 
• Self-motivated with the ability to solve problems and make decisions. 
• Sound sense of responsibility, attention to detail and high level of accuracy. 
• Able to build working relationships with a variety of different people, giving me strong relationship skills.
• IT skills - SAP, CRM, Microsoft Word, XP, Excel, Explorer and Outlook.

In an ever-growing Technical department, the need for CAD and Electrical qualifications would be essential moving forward within this role. 

The Package

• Competitive Salary 
• 20 days holiday.
• Contributory Pension in line with government legislation 

Those interested in participating in the selection can send their curriculum to the following email address: careers@metalwork.co.uk