Product specialist

Product specialist - Jakarta - Rif.: MWID062025B

Metal Work SpA, established in 1967, began with the production of push-in fittings for compressed air systems and has since evolved into a global leader in automation products. With headquarters in Concesio, Italy, employing around 500 dedicated professionals and a worldwide network of approximately 800 more, Metal Work delivers exceptional service and support through over 50 branches worldwide. PT. Metal Work Pneumatic, as part of this network, is committed to bringing high-quality automation solutions and industry expertise to the local market. At PT. Metal Work Pneumatic, we proudly uphold the company’s standards, providing local support for automation needs with the same efficiency and expertise as our global operations.

For the expansion of our team we are looking for the following profile:

Job description:

Location: Jakarta
Provide comprehensive technical support, solution proposals, and consultancy services to customers throughout Indonesia.
Assist customers in selecting the most suitable products and solutions for their applications, ensuring their needs are consistently met.
Design pneumatic and electro-pneumatic circuits, including mechanical design for customized solutions in collaboration with customers.
Deliver training sessions, product demonstrations, and technical presentations both internally and externally.
Lead pre-sales design activities and propose both standard and customized solutions involving pneumatic, electrical, and mechanical systems.
Actively contribute to new product and solution development, extending beyond pneumatics to include electrical and process industry applications.
Support the operations and administration team by monitoring inventory trends and identifying customer targets for fast-, medium-, and slow-moving products.
Collaborate with the sales team to provide project input, enhance customer service, and support revenue growth.
Manage, monitor, and report customer product complaints, offering timely and effective solutions.
Document successful applications as part of the company’s technical archive.
Work closely with the Product Manager and Service Team on product updates and troubleshooting.
Promote assigned products and support business development.

Qualifications/Requirements:

Bachelor’s degree in Mechanical, Electrical, or Mechatronics Engineering from a reputable university.
Prior experience in a product specialist role, particularly in industrial or pneumatic components and automation, is a strong advantage. Fresh graduates with strong potential are also encouraged to apply.
In-depth product knowledge of cylinders/actuators, valves, fittings, and FRLs is preferred.
Proficient in both written and spoken English, especially for technical communication with international headquarters.
Familiarity with industrial automation applications, ideally within CPG sectors such as Food & Beverage, HPC, Life Sciences/Pharmaceuticals, Textiles, and Water Treatment.
Strong problem-solving initiative, self-motivated, and comfortable working under pressure in customer environments.
Effective communication and presentation skills. Knowledge of project management, factory automation, and process automation is a plus.
Technically adept, with experience using tools such as PLCs, CAD software, electrical actuators, and process valves. Ability to adapt to company-specific sales and technical tools is essential.
Valid driver’s license.
Collaborative team player with a proactive work ethic.

We offer:

Competitive salary package based in Jakarta
Comprehensive health insurance

Those interested in participating in the selection can send their curriculum to the following email address: prastyo@metalwork.id

Whether you’re an experienced professional seeking a new career path or a recent graduate exploring growth opportunities, you’ll find a welcoming environment and room for development with us. Join our team at PT. Metal Work Pneumatic and embark on an exciting career journey today!