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Metal Work

50 anni, 1967 - 2017 Elite logo Logo Fondazione Bonatti

Metal Work UK LTD - Milton Keynes - Technical Customer Service Advisor - Rif.: MWUK112021

We are looking for the following professional profile to join our dynamic team:

Technical Customer Service Advisor

Who will have to deal with:

  1. Learn the features, the benefits, and applications for all catalogued products.
  2. Advising customers on technical and product enquiries – telephone and email.
  3. Supporting external sales team with technical and product enquiries.
  4. Assisting in managing the Technical Department inbox (Outlook).
  5. Liaising with Metal Work head office, based in Italy.
  6. Product cross-referencing.
  7. Undertake any special projects or tasks that may be required.

Knowledge and characteristics required: 

  • Customer Service experience.
  • Good organisational, planning, and analytical skills with the ability to prioritise workload.
  • Strong interpersonal skills.
  • Punctuality.
  • Excellent communications skills both written and verbal.
  • Self-motivated with the ability to solve problems and make decisions.
  • Sound sense of responsibility, attention to detail and high level of accuracy.
  • Good IT skills - SAP, Microsoft Word, XP, Excel, Explorer, PowerPoint, and Outlook.
  • Ability to learn and develop knowledge – OTJ; classroom; self-development.
  • Knowledge of pneumatic equipment is desirable but not essential. Product training will be provided.

We offer: 

  • Competitive Salary including sales related pay scheme.
  • 20 days holiday.
  • Contributory Pension.
  • Private Health Care.

Position: 

  • Reporting to the Technical Manager

Those interested in participating in the selection can send their curriculum to the following email address: careers@metalwork.co.uk 

The data will be processed in compliance with Regulation 2016/679/EU ("GDPR")
 

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